What to consider when letting a property through Chaffers


With all the traditional values you would expect from a well-established independent firm combined with the latest innovations and technology allowing us access to the wider national market via the internet, we offer a modern quality service to our customers.

Lettings Deposits and Charges


HOLDING DEPOSIT (PER TENANCY) — ONE WEEK’S RENT: This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

SECURITY DEPOSIT (PER TENANCY): Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy. (Six weeks’ rent where rent is over £50,000 per year. This covers damages or defaults on the part of the tenant during the tenancy).

UNPAID RENT: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non- payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEY(S) OR OTHER SECURITY DEVICE(S): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

VARIATION OF CONTRACT (TENANT’S REQUEST): £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

CHANGE OF SHARER (TENANT’S REQUEST): £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION (TENANT’S REQUEST): Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Application and Referencing

We use Van Mildert to carry out referencing on our behalf. They will send you a text message and/or email with a link to the form you need to complete.

If completed forms are not received by Van Mildert, the application is unsuccessful or the applicant(s) decide not to proceed the holding deposit and any of the balance of the administration charge already paid will be retained by Chaffers Estate Agents.

We will require the equivalent of 5 weeks rent as a deposit against any damage caused (returnable at the satisfactory end of the tenancy).

One months rent is payable in advance

Tenancy Guidelines


Tenants are expected to pay all the utilities themselves, commencing from the day they take possession of the property. This includes council tax, gas, electric , water, TV licence and any other amenity they may require such as telephone/broadband line. Although we may state that a property has a telephone line, TV aerial or Satellite dish we cannot guarantee they are actually connected, any re-connection fees are the tenants liability.


We have a strict no-smoking policy in all of our properties.

  • If you have a pet you are recommended to contact our office to enquire if the landlord will accept animals in their property.
  • We generally do not accept tenants receiving housing benefit, many of our landlords have mortgages which do not allow tenants on benefits.
  • Our adverts state if animals and benefits are accepted or at landlords discretion.
  • Mike or Shirley

    Shaftesbury Office: 01747 852301

    Email: [email protected]

    Kevin or Helen

    Sturminster Newton Office: 01258 475151

    Email: [email protected]


    During the tenancy you will be expected to carry out the smaller minor jobs expected of any tenant or householder. This includes changing light bulbs, tap washers, cleaning windows inside and out and keeping gutters clear of leaves etc.

    Any major work is the responsibility of your landlord and will be dealt with by them. If we manage the property you should report any problems to us in the first instance. You will be provided with emergency contact numbers for Bank Holidays etc.


    Deposits are transferred to and registered with the Deposit Protection Service. At the end of the tenancy your deposit will be returned to you, subject to a satisfactory final inspection of the property AND to the property being professionally cleaned, including cookers, hobs, extractors, carpets/flooring and windows.

    Gillingham Branch

    Gillingham Branch

    Gillingham | Dorset

    The Gillingham office is located in a prominent position in the centre of town. A wealth of local knowledge, filling you with confidence. 

    Call us on 01747 822233

    Shaftesbury Branch

    Shaftesbury Branch

    Shaftesbury | Dorset

    The Shaftesbury office is situated in the heart of this historic town with a prominent corner position. Tom and the team are waiting to help you.  

    Call us on 01747 852301

    Wincanton Branch

    Wincanton Branch

    Wincanton | Somerset

    The Wincanton office is located in a Grade II listed building on the Market Place close to the Post Office. Just inside the border of Somerset.  

    Call us on 01963 34433

    Roy Barrett Branch

    Roy Barrett Branch

    Sturminster Newton | Dorset

    Chaffers Estate Agents acquired Roy Barrett in October 2016.  Roy Barrett has been established since 1991.  Call us on 01258 473900 for Sales, or 01258 475151 for Lettings